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	<title>JonniesIdea &#187; ebay feedback</title>
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		<title>Why Does Your eBay Business Depends On Feedback?</title>
		<link>http://jonniesidea.com/Blog/business-depends-on-feedback/</link>
		<comments>http://jonniesidea.com/Blog/business-depends-on-feedback/#comments</comments>
		<pubDate>Thu, 18 Sep 2008 13:35:51 +0000</pubDate>
		<dc:creator>Col</dc:creator>
				<category><![CDATA[Ebay]]></category>
		<category><![CDATA[eBay business]]></category>
		<category><![CDATA[ebay feedback]]></category>
		<category><![CDATA[good feedback]]></category>
		<category><![CDATA[positive feedback]]></category>
		<category><![CDATA[Powerseller]]></category>

		<guid isPermaLink="false">http://jonniesidea.com/Blog/?p=48</guid>
		<description><![CDATA[Why Does Your EBay Business Depends On Feedback? To get the desired results in any business, including eBay, you have to show your ability to deliver on your promises.  In particular with eBay, it&#8217;s vital that you receive positive customer feedback.  You will have no problem selling your products through auctions or your own eBay store [...]]]></description>
			<content:encoded><![CDATA[<p style="text-align: left;"><strong>Why Does Your EBay Business Depends On Feedback?</strong></p>
<p style="text-align: left;">To get the desired results in any business, including eBay, you have to show your ability to deliver on your promises.  In particular with eBay, it&#8217;s vital that you receive positive customer feedback.  You will have no problem selling your products through auctions or your own eBay store when you have good feedback ratings.  Negative feedback could lower or even ruin your opportunity to successfully sell in the online marketplace, so this is the last thing you want to happen.</p>
<p><span id="more-48"></span></p>
<p style="text-align: left;">If you want to have a successful eBay business, building a reputation for how you conduct your buying and selling practises obviously plays an important part in that business.  It is just as important to use these strategies as you would in a brick and mortar store. </p>
<p style="text-align: left;">As a new eBay member, get started by getting familiar with how eBay works.  In a short time, you will find the easiest way to start receiving good feedback.  Buying items shows you how other sellers handle their customers.  Treat this as a learning process on the different parts of selling online.  Watch how the sellers behave and how the auction itself works. </p>
<p style="text-align: left;">Don&#8217;t be afraid about asking for feedback from sellers.  As a buyer, the more feedback you get, the more you will become a good seller.  When you do start selling, you should always list products that will guarantee that you get some feedback from your buyers.  Do not ignore your feedback, especially once it gets into the large numbers. </p>
<p style="text-align: left;">When it comes to negative feedback, your main goal would be to make certain you just don&#8217;t get any.  If you&#8217;re new to eBay, it is already difficult to sell your products because people don&#8217;t know you.  Make certain you treat every successful bidder, no matter how much or little you earn, as your best customer. </p>
<p style="text-align: left;">Some sellers have earned what is called &#8220;Power Seller&#8221; status and you will hear this quite often.  It simply means that those sellers have gained more positive feedback while selling a certain number of products over the course of recent months.  These people are very successful in what they do.  The best way to learn how to be successful is to watch those who already are. </p>
<p style="text-align: left;">It&#8217;s easy enough to do research on these sellers.  Read their feedback and see what their customers have to say.  You&#8217;ll discover that they offer outstanding customer service and their products are exactly what is presented on the auctions or in their store. Buying from these sellers is also a good opportunity to get some feedback for you.  Most top sellers are appreciative enough of their buyers to leave good feedback for a smooth purchase. </p>
<p style="text-align: left;">Each feedback comment is important.  Turn to your buyers and ask for their opinions.  Let them know about your products in your eBay Store or auctions.  Look after your customers and watch your feedback score grow.</p>
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		<title>Ebay Negative Feedback And Damaging Comments</title>
		<link>http://jonniesidea.com/Blog/ebay-negative-feedback-and-damaging-comments/</link>
		<comments>http://jonniesidea.com/Blog/ebay-negative-feedback-and-damaging-comments/#comments</comments>
		<pubDate>Tue, 19 Aug 2008 22:46:28 +0000</pubDate>
		<dc:creator>Col</dc:creator>
				<category><![CDATA[Ebay]]></category>
		<category><![CDATA[Ebooks]]></category>
		<category><![CDATA[CD]]></category>
		<category><![CDATA[digital download]]></category>
		<category><![CDATA[ebay feedback]]></category>
		<category><![CDATA[negative feedback]]></category>

		<guid isPermaLink="false">http://jonniesidea.com/Blog/?p=34</guid>
		<description><![CDATA[Hi and this evening I am on yet another ebay rant! As many of you are aware, ebay, in their infinite wisdom, banned the sale of  digital downloads some months ago. For those of you that are unaware of the term &#8216;digital download&#8217;, this is an item, usually an ebook or software, that could be [...]]]></description>
			<content:encoded><![CDATA[<p><script src="http://digg.com/tools/diggthis.js" type="text/javascript"></script><br />
Hi and this evening I am on yet another ebay rant! As many of you are aware, ebay, in their infinite wisdom, banned the sale of  digital downloads some months ago.<br />
For those of you that are unaware of the term &#8216;digital download&#8217;, this is an item, usually an ebook or software, that could be sold and sent to the buyer by email or  automated delivery software.<br />
To help get round the ban, we digital product sellers are still allowed, by ebay, to sell our digital products as long as we put them onto <a href="http://elcoljon.ebaydisc.hop.clickbank.net">CD</a>.<br />
So now all my ebay items are <a href="http://elcoljon.ebaydisc.hop.clickbank.net">CD products</a>. This is fine, I have adapted and have sold quite a few CD&#8217;s.<br />
Just over a week ago I sold and shipped an item to a customer. A couple of days later, the customer sent me a message, through ebay, saying that &#8216;the CD had arrived today but it is a copy, not the real thing&#8217;!!!!!!!!!!!<br />
Bear in mind that the CD didn&#8217;t exist until I created it, so there isn&#8217;t a &#8216;real thing&#8217; !<br />
To cut a long story short, I replied that if they were  unhappy or disappointed with their purchase, I would refund the cost of the product and postage and let them know that they could keep the CD, saving them the expense of posting it back to me.<br />
The customer replied accepting the refund etc. and said they were happy to let the matter end there.<br />
In fact they were so happy that they proceeded to leave me negative feedback!<br />
To say I was flabbergasted is a bit of an understatement! After bending over backwards, refunding and telling them they could keep the item, they left a Negative!<br />
After the initial shock, I regained my composure and thought well, this is the opinion of the customer and a reflection of their shopping experience with me (must be hard to please) so fair enough, I have a Negative.<br />
What I do object to is the comment that was left. The comment started with &#8216;sells copies&#8217;, now correct me if I&#8217;m wrong but this is potentially damaging.<br />
If I saw that comment on someone else&#8217;s feedback I think I would avoid purchasing anything from them. I think that the comment infers that I copy other peoples work which is unethical and something I would never do.<br />
After several emails to the customer, asking them to leave a follow up comment, retracting the &#8216;sells copies&#8217; part of the original comment, they refused to budge stating that &#8216;that&#8217;s how I see it&#8217;.<br />
This suprised me as they also sell on ebay and should know the effect a negative and a damaging comment can have on an ebay business.<br />
The most frustrating part of the whole thing is that ebay will not remove the comment!<br />
I explained that the Negative Feedback doesn&#8217;t concern me but the potentially damaging comment does (I haven&#8217;t sold anything since the comment).<br />
They are all very sympathetic but they cannot remove any comments left buy customers unless I think the comment is Defamatory in which case I have to download and fill in a Notice of Claim of Defamation Statutory Declaration. This has to be signed in front of and signed/witnessed by a Solicitor, Barrister, Commissioner for Oaths, Notary Public, Justice of the Peace or a Judge.<br />
L.M.A.O.!<br />
The other options are:<br />
1. Make your Feedback private, so the comments will not be publicly displayed.<br />
2. Add a reply to the Feedback</p>
<p><span id="more-34"></span></p>
<p>I try really hard to love ebay and just as I&#8217;m getting there, I get slap in the face with a wet fish! I do wish that they would look after their sellers a tiny bit instead of concentrating all their efforts on the buyers!<br />
I have decided to leave a reply to the Feedback, then, if sales don&#8217;t improve, I will make Feedback comments private.<br />
What do you think I should do?<br />
Colin</p>
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